Contact Us

Order(s) from xyzctem.com: ​ ​You can review shipping confirmation with the tracking number in your email box to find the tracking number, and track it on correspond websites. If you haven’t received this email, check your spam or junk email folder or contact us by email at katie@xyzctem.com.
 If you track the number in tracking system but the result shows as “No shipping record” , it means we just shipped the goods within passed 72 hours in business days, the carrier has not yet updated the parcel information. At that situation, you might need to wait two more days until the database is updated by logistics companies. Please understand.

Order Dispatch: If product stocks are available in local warehouse, your orders will be sent out in 24 business hours, and shipping information will be updated in 72 business hours. Otherwise, it may take 5 business days to dispatch your parcel from overseas warehouse.
Please connect katie@xyzctem.com if you need any assistance.

Order Delivery: US Domestic Delivery: 3-7 business days; Oversea Delivery: 12-20 business day.

To find details about your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the store. Find your order number. Find orders you placed 

Please send your order number and a photo of the item and packaging to our email address katie@xyzctem.com.